SHIPPING & RETURNS
At Dominique Alyse, we offer shipping to most locations. Please read our Shipping Policy below for more information.
Shipping Methods: We offer standard shipping to most locations. Shipping times may vary depending on your location. If you require expedited shipping, please contact us before placing your order to discuss options.
Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of your order. All prices are in USD.
Shipping Times: We aim to ship your order within 2-3 business days of receiving your payment. Shipping times may vary depending on the product and your location. Please note that shipping times may be delayed during peak holiday periods or due to unforeseen circumstances such as natural disasters or postal strikes.
Shipping Address: Please ensure that you provide us with the correct shipping address when you place your order. We are not responsible for any lost or delayed orders due to incorrect shipping information.
Order Tracking: We provide order tracking information once your order has been shipped. You can track your order by logging into your account on our website or by contacting us.
If you have any questions or concerns about our Shipping Policy, please contact us.
Return & Exchange Policy
We strive to provide you with high-quality products that meet your expectations. However, we understand that sometimes things just don't work out. That's why we offer a comprehensive return policy.
If for any reason you are not satisfied with your purchase, we accept returns within 14 days of the delivery date. The item(s) must be unused, unwashed, and in the same condition as when you received them. Please note that items such as underwear, swimwear, and earrings are not eligible for return due to hygiene reasons.
To initiate a return, please email us with your order number and reason for return. We will provide you with a return label and instructions for returning the item(s). Once we receive the item(s), we will process your refund within 5-7 business days. Please note that the original shipping fee is non-refundable, and you will be responsible for the return shipping costs.
If you receive a defective or damaged item, please contact us immediately, and we will provide you with a replacement or a full refund.
We value your satisfaction, and we are committed to making your shopping experience with us a pleasant one. If you have any questions or concerns about our return policy, please do not hesitate to contact us.